Subscriber FAQs
You may have some questions regarding our upcoming season, so we have compiled a quick list of frequently asked questions. If you would like further information, please call the Subscriptions team at 404.733.4800 or email us at asosubscriptions@atlantasymphony.org. We look forward to seeing you again very soon!
Will I be able to visit the box office to make exchanges or purchases in person?
For subscription purchases and exchanges, we encourage subscribers to go to www.aso.org/myaccount or contact the Subscriptions Office at 404.733.4800 or asosubscriptions@atlantasymphony.org.
New for the 2024/25 season, subscribers may now make exchanges on their accounts immediately after subscription renewals and no longer need to wait for an exchange window.
Am I still be able to set up a 3-payment plan?
Yes, the 3-payment plans will be available for both the 1st& and 15th of the month until May 15, after which the 2-pay option will be available until July 15. You will be able to select this option online at checkout, or over the phone with your Subscriptions Team representative.
When will I be able to exchange my seats?
New for the 2024/25 season, subscribers may now make exchanges on their accounts immediately after subscription renewals and no longer need to wait for an exchange window.
As a subscriber, will I still have access to the virtual programming?
Yes. Available for subscribers, we will continue to offer complimentary access to the Behind the Curtain Series for the 2024/25 season.
Will my season tickets be mailed to me?
Yes, your tickets will automatically be mailed to you. You will also be able to access your digital tickets online at any time from your Account Manager under My Events. In addition, you have the option to print your tickets at home prior to arrival at Symphony Hall. Both mobile tickets and print-from-home tickets are free of charge and will be accepted upon entry.
Can I select my seats for Add-On and Special concerts?
For all specials and additional classical concerts, you will have the option to choose your preferred section, but your seats will automatically be best available within that section. Should you wish to change your seats, you may do so during the exchange period later this summer either online via Account Manager or notifying a member of the Subscriptions team.
Where can I get a brochure?
As part of the renewal packet for subscribers, we have mailed out a printed brochure. Should you misplace it or need a new one, you may access a printer-friendly brochure to print from home.